NOC System Support Engineer

Core duties and responsibilities

Monitor systems and network services

NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools. When an issue is identified, NOC Engineers work to determine the cause of the problem.

Troubleshoot issues

When a problem impact the network and system services, NOC System Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.

Track all issues

While responding to incidents, NOC System Support Engineer must carefully track and document all issues and resolutions in detail.

Report incidents

• When problems are too large or complex for quick troubleshooting, NOC System Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
• NOC System Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Requirements

• Knowledge of the working of Domain Name System (DNS).
• Knowledge of managing Domain Names.
• Basic Knowledge on Linux Systems.
• Knowledge of Web Servers (Apache & NGINX).
• Basic Knowledge on Networking.
• Basic Knowledge on Internet Protocols.
• Knowledge of Cloud Technologies will be advantageous.
• Knowledge of ITIL methodology will be advantageous.
• Excellent analytical and problem-solving skills.
• Ability to understand operational work processes.
• Willingness to learn new technologies.
• Proficient in English and Chinese.
• Able to perform 12 hours rotating shift duty environment.